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Privacy Policy

Effective Date: 2025 . 01 . 01

At Vishrawa (Pvt) Ltd (“we”, “us”, or “our”), we are committed to protecting the privacy and confidentiality of your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website vishrawa.com or engage with our services.

1. What Data We Collect

We may collect and process the following categories of personal information:

  • Identification & Contact Information: Name, email address, phone number

  • Technical Data: IP address, browser type, device identifiers

  • Transactional Data: Payment details (processed via third-party gateways)

  • Communication Data: Information submitted via contact forms, inquiries, or newsletter subscriptions

2. How We Collect Your Data

Data is collected through the following means:

  • Website forms (e.g., project inquiries, newsletter subscriptions)

  • User account registration (for services such as hosting or e-commerce)

  • Automatic tracking via cookies, Google Analytics, and Meta Pixel

  • Voluntary user communication (e.g., emails, live chat)

3. How We Use Your Data

Your data is used for the following legitimate purposes:

  • To respond to inquiries or service requests

  • To process orders, subscriptions, or account registrations

  • To improve website functionality and user experience

  • To deliver marketing updates, promotions, and newsletters (with your consent)

  • To comply with legal obligations and resolve disputes

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Consent (for newsletter and marketing communications)

  • Contractual necessity (to fulfill service orders or registrations)

  • Legitimate interest (analytics, business development)

  • Legal compliance (e.g., tax records, payment audits)

5. Data Sharing

We do not sell your data. However, we may share it with:

  • Third-party service providers (e.g., payment processors, analytics tools, email marketing platforms)

  • Cloud hosting providers securely storing your data outside Sri Lanka

  • Legal or regulatory authorities if required by law

Each third party is vetted to comply with data protection standards that meet or exceed the Sri Lankan PDPA and international norms such as GDPR.

6. International Data Transfers

As we use third-party platforms (e.g., cloud storage, analytics tools) hosted globally, your data may be transferred to countries outside Sri Lanka. We ensure appropriate safeguards are in place to protect your data during such transfers.

7. Data Security

We implement Eagle-grade security measures, including:

  • Encrypted data transmission (SSL/TLS)

  • Firewall-protected infrastructure

  • Access control and multi-layered user authentication

  • Continuous vulnerability scanning and penetration testing

Despite our efforts, no method of transmission over the Internet is 100% secure. However, we strive to follow best practices in line with both Sri Lanka CERT and ISO/IEC 27001 standards.

8. Cookies & Tracking

We use cookies and similar tracking technologies for:

  • Analytics and usage statistics (Google Analytics)

  • Conversion tracking and remarketing (Meta Pixel)

  • Functional enhancements and personalization

You can control cookies via your browser settings.

9. Your Rights

You have the right to:

  • Access, update, or delete your personal data

  • Withdraw consent at any time (for marketing)

  • Request data portability (where applicable)

  • Lodge a complaint with the Data Protection Authority of Sri Lanka or relevant authority in your jurisdiction

To exercise any of these rights, contact us at [email protected].

10. Data Retention

We retain personal data only as long as necessary for business or legal purposes:

  • Account and transactional data: Up to 7 years

  • Marketing data: Until you unsubscribe

  • Inquiry/Contact data: Up to 2 years

11. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of such external sites.

12. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

13. Contact Us

For questions or concerns about this policy or your data:

Vishrawa (Pvt) Ltd
๐Ÿ“ง [email protected]
๐ŸŒ https://vishrawa.com
๐Ÿ“ Gunnepana, Yakgahapitiya, Kandy, Sri Lanka